Partnership
We don’t just manufacture your parts. We work with you to solve your quality and supply problems, discover what you really need, and build a strategic partnership that benefits you in the long run. Below are the four components of success that set Machine O Matic apart and make us uniquely capable of being your long-term partner.
Discovery
Our working relationship starts by getting to know each other. We’ll work with you to understand your business, your products, and your needs so we can meet and surpass your expectations on a regular basis. Our passion is building relationships and solutions around manufacturing. We make that a reality by creating the best possible experience in production machining.
Awesome Customer Experience
To us, awesome means wowing you at every turn. We provide our product quote quickly and efficiently within three days. When you order, you do it through your own dedicated customer support team member, who in turn works with our outside sales team and technical staff from the manufacturing team. They all work in tandem, and it’s their priority to meet your needs.
We streamline the manufacturing process through close working relationships with key vendors, from the first drawing to the finished part. When your order is complete, we deliver it accurately, consistently, on time, and with the paperwork you need to help your business run smoothly.
Commitment to Quality
We believe in quality from start to finish. We stand by our in-house quality control program and protocols, both in our processes and in final inspection. This involves extensive testing in manufacturing, product completion, and follow-up documentation, which enables us to meet even the highest quality standards. From start to finish, from discovery to delivery and beyond, we make sure every part of your Machine O Matic experience is of the highest possible quality.
Follow-Up & Support
Good business is built on good relationships, which is why our partnership doesn’t end when your order is complete. From quoting and order entry to manufacturing and sales, we work with you to solve problems, align our visions, and build a long-term relationship. Whatever support you’re looking for, however often you need to order, we can work with you to provide the parts you need when you need them.
Above & Beyond
Longtime client Noelle has worked for several companies, and we have always been there for her machining needs. Watch this video and hear what Noelle has to say about her partnership with Machine O Matic.
Set the gears in motion.
Just like our partners, we built our reputation from the ground up. And we want to build something great with you.